Payment Method

Codeea Brand Payment Method Instructions - Secure Payment Guide for the Brand Under Shanghai Langlin E-Commerce Co., Ltd.​
As the core brand developed by Shanghai Langlin E-Commerce Co., Ltd., with in-depth involvement in the cross-border apparel e-commerce sector, Codeea has always relied on the company's mature cross-border operation system, strict capital security management standards, and global service network since its establishment. It is dedicated to providing consumers worldwide with fashionable apparel products that combine stylish design and high-quality texture. In cross-border shopping scenarios, a secure and convenient payment experience is a crucial link in safeguarding users' rights and interests. We are well aware that every user who chooses Codeea expects to complete transactions through reliable payment methods after placing an order, while avoiding any impact on the shopping experience due to payment issues. Therefore, based on the brand's global service positioning and user payment habits, we only offer two secure and universally accepted international payment methods - PayPal and credit cards (UnionPay, WeChat Pay, and Alipay are not supported). We have formulated the following detailed payment method instructions to help you clearly understand the operation process, advantages, and precautions of each payment method, ensuring that every transaction you make is secure and smooth.​
1. Overview and Scope of Application of Payment Methods​
The official Codeea website (www.codeea.com) only supports two payment methods: PayPal and credit cards. These methods apply to order transactions worldwide (except for some regions restricted by payment policies). All payment processes are conducted in an encrypted environment and strictly comply with international payment security standards to protect your payment information and capital security. Whether you are purchasing daily apparel such as black dresses and jeans, or seasonal items like shirts and tops, you can complete the payment through the above two methods. Both payment methods support multi-currency payments (the specific supported currencies are subject to the display on the payment page). The system will automatically complete currency conversion based on your order amount and the selected currency (the exchange rate is subject to the real-time rate at the time of payment), and you do not need to perform additional currency conversion steps. If you have any questions about choosing a payment method or during the operation process, you can send an email to the official contact email: customer@codeea.com at any time. Mark the email subject as "Codeea Payment Consultation - Name XXX", and our professional team will provide you with a response within 1-3 working days.​
2. Details of PayPal Payment Method​
  1. Payment Process Description: After you have selected products on the Codeea official website and entered the "Checkout" page, select "PayPal" in the "Payment Method" option. After clicking "Confirm Payment", the system will automatically redirect to the official PayPal login page. You need to enter your PayPal account (email or mobile phone number) and password to log in. After logging in, the system will display your order amount (including product amount and shipping fee, with no hidden fees). Please carefully check the amount and confirm it is correct, then select the bound payment account (such as PayPal balance or bound bank card), and click "Confirm Payment" to complete the transaction. After successful payment, PayPal will send a payment success notification to your registered email. At the same time, the Codeea official website will generate an order number and send an order confirmation email to the email address you provided. You can check the order status on the "My Orders" page of the official website using the order number.​
  1. Advantages and Security Assurance: As a world-renowned third-party payment platform, PayPal has the advantage of "no need to directly expose bank card information" - you do not need to provide sensitive information such as bank card number and password to Codeea during the payment process. You only need to complete authorization through your PayPal account, which effectively reduces the risk of information leakage. At the same time, PayPal supports the "Buyer Protection Program". If you find quality issues with the product, the product does not match the description, or you do not receive the product after receiving it, you can submit a dispute application through the PayPal platform and enjoy dispute mediation services provided by the platform (the specific protection rules are subject to PayPal's official terms). In addition, Codeea has established an official cooperative relationship with PayPal. All payments completed through PayPal undergo double encryption verification to ensure the security of capital flow.​
  1. Common Issues and Solutions: If you encounter issues such as failed loading or page freezing when redirecting to the PayPal page, you can first check your network connection status, close the browser, and try again. If you still cannot redirect after multiple attempts, you can clear the browser cache and try again, or switch to another browser (such as Chrome, Safari, etc.). If you do not receive the Codeea order confirmation email after completing the payment, the email may have been intercepted in the spam folder. We recommend that you first check the spam folder. If you still cannot find it, you can send an email to customer@codeea.com, providing your PayPal payment transaction number, payment time, and name. We will help verify the payment status and resend the order confirmation information to you after confirming the payment has been received.​
3. Details of Credit Card Payment Method​
  1. Supported Card Types and Payment Process: The credit card types supported by the Codeea official website include internationally accepted credit cards such as Visa, MasterCard, and American Express (UnionPay credit cards are not supported), and debit cards or prepaid cards are not supported. After selecting "Credit Card" as the payment method on the "Checkout" page, you need to fill in your credit card information in the secure payment form, including the cardholder's name (must be consistent with the name on the front of the credit card, filled in English), credit card number (16-19 digits, no spaces), expiration date (month/year, e.g., 09/27), security code (CVV code, usually the 3-digit number after the signature strip on the back of the credit card; for American Express cards, it is the 4-digit number on the front), and billing address (it is recommended to fill in the billing address reserved with the credit card, filled in English, to ensure consistency with the bank's records). After completing the form, click "Submit Payment". The system will verify the credit card information in real time and initiate a debit request. After successful verification and debit, the page will display "Payment Successful", and an order confirmation email will be sent to the email address you provided at the same time.​
  1. Advantages and Security Assurance: Credit card payment has the advantages of "real-time arrival and a convenient process". No additional account registration is required, and you can quickly complete the payment after filling in the information, which is suitable for users who use Codeea services for the first time and have not registered a PayPal account. At the same time, international credit cards generally have a "fraud protection" function. If you find an unauthorized Codeea order charge on your credit card, you can promptly contact the credit card issuer to apply for a chargeback, and send an email to customer@codeea.com, providing the chargeback application number and relevant certificates. We will cooperate with the bank to verify the transaction situation and protect your capital security. In addition, the credit card payment link on the Codeea official website adopts SSL encryption technology (the page address bar displays "https" and a lock icon). All credit card information is directly transmitted to a third-party payment processing institution, and Codeea will not store your complete credit card information, eliminating the risk of information leakage from a technical perspective.​
  1. Common Issues and Solutions: If you receive a "Verification Failed" prompt after filling in your credit card information, it may be caused by the following reasons: incorrect cardholder name (such as mixing Chinese and English, spelling errors), incorrect entry of card number or expiration date, inconsistent billing address with the address reserved by the bank, or insufficient credit card balance/limit. We recommend that you check the information item by item and try again after confirming it is correct. If the prompt still appears, you can contact the credit card issuer to confirm the card status (such as whether the overseas payment function is enabled, whether there are risk control restrictions). If the bank has deducted the payment but the Codeea official website shows "Payment in Progress" or "Unpaid" after you complete the payment, it may be due to a delay in payment information synchronization. We recommend that you wait for 15-30 minutes and then refresh the page to check. If the status has not been updated after more than 1 hour, you can send an email to customer@codeea.com, providing the last 4 digits of the credit card, payment time, order amount, and contact phone number (+86-19970265414). We will help verify the payment result to avoid duplicate deductions.​
4. Precautions Related to Payment​
  1. Payment Amount and Currency: The product prices and order amounts you see on the Codeea official website are based on the currency displayed on the official website (you can switch the currency at the top of the official website homepage). When making a payment, the system will automatically convert the amount to the corresponding currency for deduction based on the selected payment method (for example, if you choose credit card payment, the deduction currency is subject to the regulations of the card issuer; if you choose PayPal payment, the deduction currency is subject to the default currency set in your PayPal account). Exchange rate differences may cause a slight deviation between the actual deducted amount and the order amount. This deviation is caused by the payment institution or card issuer, and Codeea does not charge additional exchange rate fees.​
  1. Order Cancellation and Refund: If you need to cancel an order (before it is shipped) after completing the payment, you can send a cancellation application email to customer@codeea.com, providing the order number, name, and payment method. After review and confirmation, we will initiate a refund within 1-3 working days, and the refund amount will be returned to the original payment method. PayPal refunds usually arrive within 3-5 working days, and the arrival time of credit card refunds is subject to the processing efficiency of the card issuer (usually 7-15 working days). The refund amount does not include the difference caused by exchange rate fluctuations (if any), and the specific amount is subject to the actual refund from the payment institution.​
  1. Payment Consultation and Assistance: If you encounter issues not mentioned above during the payment process (such as payment limits, regional payment restrictions, etc.), or need to learn more about the details of the payment process, you can send an email to customer@codeea.com at any time, or call the contact phone number: +86-19970265414 during working hours (specific working hours can be found in the "Service Policy" section of the official website). We will provide you with patient and professional assistance to ensure that you can complete the payment smoothly and start your fashionable experience with Codeea apparel.​
Codeea brand always prioritizes users' payment security and experience. With the support of Shanghai Langlin E-Commerce Co., Ltd., we will continue to optimize the payment process and strictly control the payment security link to ensure that every user can complete transactions simply and securely without worrying about payment risks. Whether you choose PayPal or credit card payment, you can enjoy the high-quality services provided by Codeea and easily purchase your favorite apparel products.