Privacy Policy

Codeea Brand Privacy Policy - Information Protection Commitment of the Brand Under Shanghai Langlin E-Commerce Co., Ltd.​
As the core brand developed by Shanghai Langlin E-Commerce Co., Ltd., with in-depth involvement in the cross-border apparel e-commerce sector, Codeea has always relied on the company's mature information security management system and compliant operation standards since its establishment. It is dedicated to providing consumers worldwide with fashionable apparel products and high-quality services. In the digital age, the security of users' personal information and privacy protection are crucial cornerstones for the brand's development. We are well aware that every user who chooses Codeea places trust in us, and this trust drives us to place privacy protection at the core of our service system. To clearly and transparently inform you about how we collect, use, store, and protect your personal information, as well as the information rights you are entitled to by law, we have formulated this Privacy Policy in accordance with relevant laws and regulations such as the Personal Information Protection Law of the People's Republic of China, combined with the actual business scenarios of Codeea (including official website shopping, global shipping, after-sales communication, etc.). This ensures that throughout your use of Codeea-related services, you can fully understand the information processing rules and enjoy our services with peace of mind.​
1. Collection and Scope of Personal Information​
  1. Collection of Order-Related Information: When you place an order to purchase products through the official Codeea website (www.codeea.com), we will collect your basic identity information (such as name), contact information (such as mobile phone number, email address), shipping address information (including country/region, city, street, postcode, etc.), and payment-related information (such as type of payment method, desensitized payment account information; no collection of WeChat or Alipay-related information) to complete order generation, logistics delivery, and subsequent after-sales follow-up. This information is only used in the order processing process, for example, sending an order confirmation email to your provided email address, notifying you of logistics progress via your mobile phone number (if you opt for SMS notification service), and completing global shipping and delivery through your shipping address. If you fail to provide the above necessary information, we will be unable to complete your order placement and product delivery services.​
  1. Collection of Website Usage Information: To optimize the official website user experience and improve service quality, we will collect certain non-identifiable information through technical means when you visit the Codeea official website. This includes your device information (such as device model, operating system version, browser type), access log information (such as access time, visited pages, duration of stay, IP address), and Cookie and similar technical information (used to identify your browser session and record your preference settings, such as size selection history and browsed product categories). You can disable the Cookie function in your browser settings, but this may affect the normal use of some official website functions. Such information is only used for data statistical analysis to help us understand user access habits, thereby optimizing the official website page layout and adjusting product recommendation logic, and will not be associated with your personal identity information.​
  1. Collection of After-Sales and Consultation Information: When you contact us via email or phone to consult about product issues or provide feedback on after-sales needs (such as applying for a return or inquiring about an order), we will collect the information you proactively provide to accurately identify your identity and efficiently address your requests. This includes the order number, name, contact phone number (+86-19970265414, only used for necessary phone communication), email address (customer@codeea.com, used to receive notifications of processing results), and supplementary information related to the issue (such as photos of product problems, screenshots of logistics abnormalities). This information is only used to handle your consultation and after-sales needs. After the needs are resolved, we will archive and store the relevant information for possible future inquiries and traceability.​
2. Purposes and Methods of Using Personal Information​
  1. Use in Core Business Scenarios: The personal information we collect will be strictly used in scenarios directly related to Codeea brand services, including: completing order processing (such as confirming order information, arranging stock preparation and shipment), providing global shipping services (such as connecting with international logistics carriers, generating shipping labels, tracking logistics progress), handling after-sales needs (such as verifying return applications, processing refunds, following up on the progress of after-sales issue resolution), and sending service notifications (such as order confirmation emails, shipment notifications, and notifications of after-sales processing results, all sent to your provided email address; no irrelevant information will be pushed via SMS or other methods).​
  1. Use for Service Optimization and Security Assurance: Based on the collected website usage information, we will anonymize and de-identify the data for data analysis to identify issues in official website services (such as slow page loading, functional failures) and optimize the user experience (such as adapting mobile or PC pages according to the type of access device). At the same time, to ensure account and transaction security, we will use data such as device information and IP addresses to identify abnormal access behaviors (such as multiple order attempts from the same IP address within a short period, logging in with an uncommon device), prevent fraud risks, and protect the security of your account and payments.​
  1. Use for Compliance and Necessary Disclosure: Within the scope of laws and regulations or based on legal and legitimate needs, we may disclose your personal information, including: providing your relevant information in response to legal requests from government regulatory authorities or judicial organs (such as investigation letters, subpoenas); sharing necessary information with service providers (such as international logistics carriers, payment institutions) during the business cooperation of Codeea brand (such as providing the shipping address and name to logistics providers for product delivery; providing the order amount and desensitized payment account information to payment institutions for refund processing). We will sign confidentiality agreements with partners, requiring them to use the information only within the agreed scope and take corresponding security protection measures; sharing information within Shanghai Langlin E-Commerce Co., Ltd., limited to departments necessary for completing Codeea brand services (such as warehousing and logistics department, after-sales customer service department), and controlling the scope of information access through permission management.​
3. Storage and Protection Measures of Personal Information​
  1. Storage Period and Region: Your personal information will be stored for a necessary period in accordance with service needs and compliance requirements: order-related information (such as name, shipping address, payment records) will be stored for 2 years from the date the order is completed or the after-sales issue is resolved; after-sales and consultation information (such as communication records, issue processing materials) will be stored for 1 year from the date the needs are resolved; website usage information (such as access logs, Cookie data) will be stored for 6 months. After the expiration, the information will be anonymized or deleted. All personal information is stored on secure servers designated by Shanghai Langlin E-Commerce Co., Ltd., and the servers are located within the territory of China (except for information shared with international logistics partners to provide global shipping services, your personal information will not be transmitted or stored overseas), which complies with the requirements of China's relevant data security and personal information protection laws and regulations.​
  1. Security Protection Measures: We adopt dual technical and management measures to ensure the security of your personal information. Technically, we implement encrypted transmission (such as HTTPS protocol for official website access), data desensitization (such as retaining only the last 4 digits of the payment account), access permission control (employees in different positions can only access the information necessary for their job responsibilities), and security audits (regular review of information processing behaviors) to prevent information leakage, tampering, or loss. Managerially, we have established an information security management system, provided privacy protection training for employees, and clarified information processing standards and confidentiality responsibilities. In the event of an information security incident, we will take timely remedial measures in accordance with the emergency plan, report to relevant authorities in accordance with legal requirements, and notify affected users (if there is a risk of personal information leakage).​
4. Users' Information Rights and Exercise Methods​
  1. Right to Query and Correct Information: You have the right to query the personal information you provided during the use of Codeea services, including order information, shipping address, and contact information. If you find errors in the information (such as a typo in the shipping address, a change of contact information), you can apply for a query or correction by sending an email to customer@codeea.com. The email subject should be marked as "Codeea Information Query/Correction - Name XXX", and you need to provide the necessary identity verification information (such as order number, original contact information). We will verify your identity within 1-3 working days, provide feedback on the query results to you, or complete the information correction, and synchronize the corrected information to the relevant business systems to ensure that subsequent services are not affected.​
  1. Right to Delete Information and Withdraw Consent: If you no longer use Codeea brand services or believe that some of the personal information we collected is no longer necessary to be retained, you can apply for the deletion of relevant information via email (customer@codeea.com). The email should include your name, contact phone number (+86-19970265414, used for identity verification), and the type of information to be deleted (such as historical order information, shipping address information). After verifying your identity and the usage status of the information (such as confirming that there are no uncompleted orders or after-sales issues), we will complete the information deletion operation within 3-5 working days (except as required by laws and regulations to retain the information). In addition, you can withdraw your consent to information collection at any time (such as disabling the browser Cookie function, canceling the receipt of service notifications via email), but after withdrawing consent, it may affect the normal use of some service functions (such as being unable to receive order notifications).​
  1. Right to Object and Complain: If you have objections to our personal information processing behaviors (such as believing that the use of information exceeds the authorized scope) or find that there may be a risk of personal information leakage, you can file a complaint and provide feedback by sending an email to customer@codeea.com. The email should include a detailed description of the objection content or complaint matter, your identity information, and contact information. We will contact you within 3 working days after receiving the email, verify the situation, conduct an investigation, and provide feedback on the processing results to you within 7 working days. If you are not satisfied with the processing results, you can also file a complaint with the relevant regulatory authorities.​
5. Update and Notification of the Privacy Policy​
  1. Policy Update Mechanism: With the revision of laws and regulations, adjustments to business models, or upgrades of technical means, we may update and optimize this Privacy Policy. The updated Privacy Policy will be published in the "Privacy Policy" section of the official Codeea website (www.codeea.com) as soon as possible, and the "update date" will be marked during publication to help you identify changes to the policy. For major changes (such as expansion of the scope of information collection, adjustment of usage purposes, or change of storage region), we will display a prompt in a prominent position on the homepage of the official website or send an update notification to your provided email address to ensure that you understand the latest privacy protection rules before using the services.​
  1. Scope of Application of the Policy: This Privacy Policy only applies to the services provided by Codeea brand through its official website (www.codeea.com). It does not apply to third-party platforms or websites (for example, if you purchase Codeea products through other e-commerce platforms, you need to comply with the privacy policy of that platform), nor does it apply to services provided by Codeea brand in cooperation with third parties (such as services of international logistics carriers; their information processing rules should refer to the privacy policies of the third parties themselves). If you obtain services or information through non-official Codeea channels, we shall not be liable for their privacy protection behaviors.​
We have always believed that protecting users' privacy is the legal obligation and social responsibility of a brand. With the supervision and support of Shanghai Langlin E-Commerce Co., Ltd., Codeea brand will strictly abide by the provisions of this Privacy Policy, continuously improve the information protection system, and ensure that your personal information is fully and effectively protected. This allows you to enjoy global fashionable apparel services without worrying about privacy and security issues. If you have any questions about this Privacy Policy, you can send an email to customer@codeea.com for consultation at any time, and we will provide you with professional and detailed answers.