Return Policy

Codeea Brand Return Policy - After-Sales Guarantee Commitment of the Brand Under Shanghai Langlin E-Commerce Co., Ltd.​
As the core apparel brand elaborately built by Shanghai Langlin E-Commerce Co., Ltd., Codeea has always relied on the company's mature e-commerce operation system and sound after-sales service network since its establishment. It is committed to providing consumers with apparel products that combine fashionable design and high-quality texture. We deeply understand that after-sales service is an important part of a brand's reputation, and a reasonable and convenient return policy is even a key link to protect consumers' rights and interests. In order to ensure that every user who chooses Codeea can enjoy a secure and worry-free shopping experience, we have formulated the following detailed return policy based on industry standards and our own service capabilities. This policy ensures that when you are not satisfied with the product or need to adjust your needs, you can complete the return through a clear and orderly process, minimizing your shopping concerns to the greatest extent.​
1. Scope of Application and Prerequisites for Returns​
  1. Return Time Limit: If you are not satisfied with the Codeea brand apparel product after receiving it, you need to submit a return application within 7 days after signing for the product (based on the logistics signing time). After the deadline, you will be deemed to have automatically waived the return right of return, and no return requests will be accepted.​
  1. Requirements for Product Condition: The product applied for return must meet the core condition of "not affecting secondary sales", which specifically includes: the product has not been worn, washed, cut or modified; the product labels such as hangtags and care labels are intact and have not been removed or damaged; the product packaging remains intact without damage, stains or missing parts.​
  1. Situations Not Eligible for Return: The following situations are not within the scope of return application, and Codeea reserves the right to refuse the return request: Customized apparel (such as styles customized according to your body data); products that are damaged, deformed, dyed or have an odor due to improper personal wearing or washing; products with missing hangtags, packaging or gifts, and unable to provide complete proof that the product has not been used; return requests exceeding the 7-day return period without special and reasonable reasons; products purchased through non-official Codeea channels (such as non-www.codeea.com official website). For such products, you need to contact the original purchase channel to handle after-sales issues.​
2. Return Application Process​
  1. Submit a Return Application: If you meet the above return conditions, you need to submit a return application to us via email first. Please send an email to the official contact email: customer@codeea.com. The email content must include the following information: order number (can be found on the order details page or shopping voucher), product name and model, purchase date, reason for return (such as improper size, inconsistent style, etc. It is recommended to explain in detail to help us optimize products), your name, contact phone number (i.e., the phone number you left when placing the order, or another reachable number: +86-19970265414) and delivery address (for subsequent verification of refund information). Please indicate "Codeea Return Application - Order Number XXX" in the email subject to facilitate our after-sales team to quickly identify and process it.​
  1. Review of Return Application: After receiving your return application email, the after-sales team will complete the review within 1-3 working days and provide feedback on the review result to you via email. If the review is approved, the email will include the detailed return address, return number (please be sure to keep it for marking when returning the product) and precautions for return; if the review is not approved, the specific reason will be explained in the email (such as the product condition not meeting the requirements, exceeding the return period, etc.), and you can supplement materials or adjust your needs according to the feedback.​
  1. Product Return and Logistics Tracking: After receiving the email of approved review, please follow the guidelines in the email within 3 days to properly package the eligible product and the gift (if any). Mark "Return Number XXX" (the number provided by the after-sales team) in a prominent position on the package, and send it to the designated return address: Codeea After-Sales Department, Shanghai Langlin E-Commerce Co., Ltd., Building 4, No. 1588 Xinyang Highway, Lingang New Area, China (Shanghai) Pilot Free Trade Zone. Contact Phone: +86-19970265414. When returning the product, it is recommended that you choose a formal courier company with trackable logistics information (such as SF Express, ZTO Express, YTO Express, etc.) and keep the courier waybill number properly for subsequent inquiry of logistics progress. The return shipping fee shall be prepaid by you (if the reason for return is a product quality problem, such as the received product has damage, stains, inconsistent size/style with the order, etc.). You can send the shipping fee voucher to customer@codeea.com via email after returning the product. After review and confirmation, the shipping fee will be refunded together with the product refund.​
3. Return Review and Refund Process​
  1. Product Inspection and Review: After receiving the product you returned, our after-sales team will inspect the product within 2-4 working days, mainly checking whether the product condition meets the return requirements, whether the return number matches, and whether the gift is complete. If the inspection is passed, the refund process will be initiated; if the inspection fails (such as the product has signs of use, missing hangtags, etc.), the specific problem will be notified to you via email, and the product will be returned to you in its original condition, and the return shipping fee shall be borne by you.​
  1. Refund Processing and Arrival: After the inspection is passed, the after-sales team will immediately initiate the refund operation. The refund amount will be returned to the original payment method of your order (for example, if you paid by bank card, the refund will be returned to the original bank card; if you paid by platform balance, the refund will be returned to the corresponding platform balance). The refund arrival time is affected by the payment method and the processing efficiency of the bank/payment institution. Generally speaking, bank card refunds take 3-7 working days to arrive, and platform balance refunds take 1-2 working days to arrive. If you have not received the refund more than 10 working days after the refund operation is completed, you can contact customer@codeea.com via email, provide the order number and refund application information, and we will help you inquire about the progress and solve the problem.​
4. Special Instructions and Precautions​
  1. Definition of Quality Problems: If you believe the product has a quality problem, you need to provide clear photos of the product problem (such as the damaged part, stained part, etc.) when submitting the return application to facilitate the preliminary judgment of the after-sales team; after the product is returned, we will conduct a professional appraisal. After confirming that it is a quality problem, the shipping fee will be refunded in accordance with the policy, and the refund will be processed with priority.​
  1. Verification of Order Information: When applying for a return, please be sure to ensure that the order number, name, contact phone number and other information provided are consistent with the original order to avoid review delays or refund failures due to inconsistent information; if you forget the order number, you can send an inquiry request to customer@codeea.com via the email or phone number left at the time of purchase, and we will help you inquire.​
  1. Policy Update and Interpretation Right: Codeea brand will optimize and update this return policy irregularly based on market feedback and company operation adjustments. The updated policy will be announced in the "After-Sales Policy" section of the official website (www.codeea.com) as soon as possible. Orders generated after the announcement will be subject to the updated policy; the final interpretation right of this return policy belongs to Shanghai Langlin E-Commerce Co., Ltd. If you encounter other issues not clearly stated in the return process, you can consult via email customer@codeea.com or phone +86-19970265414.​
We have always believed that a sound return policy is a reflection of the brand's confidence in its own products and, even more, a respect for consumers' rights and interests. With the support of Shanghai Langlin E-Commerce Co., Ltd., the Codeea brand will continue to optimize the after-sales process and improve service efficiency, allowing every user to enjoy fashionable apparel while also experiencing considerate and reliable after-sales protection.