Shipping Policy

Codeea Brand Shipping Policy - Global Delivery Commitment of the Brand Under Shanghai Langlin E-Commerce Co., Ltd.​
As the core apparel brand developed by Shanghai Langlin E-Commerce Co., Ltd., with in-depth involvement in the cross-border apparel e-commerce sector and tailored for the global market, Codeea has relied on the company's mature international logistics cooperation system, professional warehouse management capabilities, and global service network since its establishment. It is dedicated to providing efficient and reliable global shipping services for consumers in different countries and regions. We deeply understand that in the cross-border shopping experience, the shipping link is not only about whether products can be delivered safely and on time, but also directly affects your shopping satisfaction. From the moment you place an order for black dresses, jeans, shirts, or tops on the official Codeea website (www.codeea.com), we have taken "ensuring every piece of apparel reaches you accurately and quickly" as the core goal of our shipping service. To help you clearly understand the specific rules, fee standards, and service guarantees of Codeea's global shipping, we have formulated the following shipping policy centered on "Standard Shipping" and "Free Shipping" based on the brand's actual business conditions. This ensures that you can fully grasp shipping-related information before shopping and enjoy a worry-free global shopping experience.​
1. Overview of Global Shipping Services​
Codeea brand provides global coverage of shipping services. Except for some regions restricted by local logistics policies, remote areas or special controlled regions (the specific scope is subject to the result of shipping address query when placing an order on the official website), whether you are in Asia, Europe, America, Oceania, or Africa, you can place an order through the Codeea official website and enjoy our shipping services. All shipping orders are delivered by international logistics carriers with which we have long-term cooperation (such as DHL, FedEx, UPS, and local high-quality logistics service providers). We will select the most suitable logistics channel based on your shipping address and product characteristics (such as weight and volume) to ensure the safety and timeliness of products during transportation. Throughout the entire shipping process, you can track the real-time status of your package through the "My Orders" page on the official website or the logistics tracking link. If you have questions about the shipping scope or the selection of logistics carriers, you can send an email to the official contact email: customer@codeea.com at any time. Mark the email subject as "Codeea Shipping Consultation - Name XXX", and our team will provide you with a detailed response within 1-3 working days.​
2. Explanation of Core Shipping Rules​
Codeea's global shipping has only two clear and transparent shipping rules. All fees are calculated in US Dollars ($), with no hidden shipping fees or additional charges. The details are as follows:​
(1) Standard Shipping Rules​
  1. Applicable Order Scope: When the order amount (including only product amount, excluding other additional fees) of your order placed on the Codeea official website is in the range of 0-120 $ (inclusive of 120 $), the "Standard Shipping" method will be automatically applied by default. This rule applies whether you purchase a single shirt, a pair of jeans, or a combination of multiple apparel items with a total price not exceeding 120 $.​
  1. Shipping Fee Standard and Payment Method: The fixed shipping fee for Standard Shipping is 9 $. This fee will be calculated together with the product amount when you check out your order, and you need to pay it in one go through the payment methods supported by the official website (PayPal or international credit cards; WeChat Pay and Alipay are not supported). The shipping fee is not affected by the distance of the shipping address, product weight, or quantity (unless the product weight exceeds the general limit of international logistics, in which case we will inform you in advance via email before you place the order). For example: If you purchase an 80 $ black dress in Europe, you need to pay 80 $ for the product + 9 $ for shipping, totaling 89 $; if you purchase two tops with a total price of 120 $ in Asia, you still need to pay 120 $ for the products + 9 $ for shipping, totaling 129 $.​
  1. Shipping Time and Logistics Tracking: The global average time for Standard Shipping is 7-15 working days (subject to the time displayed in the logistics system after the package is shipped). The specific time will vary slightly depending on the receiving region: among them, the time for major countries in North America and Europe (such as the United States, the United Kingdom, France, Germany) is relatively fast, usually 7-10 working days; the time for neighboring countries in Asia (such as Japan, South Korea, Singapore) is 5-8 working days; the time for some countries in Oceania, South America and Africa is 10-15 working days. After the package is shipped, we will send a notification email containing the tracking number, carrier name, and tracking link to the email address you provided. You can use this link to check the real-time status of the package throughout the process, including collection, transit, customs clearance, and delivery.​
  1. Abnormal Handling: If the logistics information of a Standard Shipping package is not updated within the expected time (such as no new updates for more than 3 working days), or shows statuses such as "logistics abnormality" or "pending customs clearance", we recommend that you first check the latest progress through the official website of the logistics carrier. If the problem still cannot be solved, you can send an email to customer@codeea.com, providing the order number, tracking number, and a description of the abnormal situation. We will help contact the carrier to verify the reason and promote the solution to the problem (such as customs clearance assistance, package location, etc.).​
(2) Free Shipping Rules​
  1. Applicable Order Scope: When your order amount (including only product amount) exceeds 120 $ (exclusive of 120 $), the shipping method will be automatically upgraded to "Free Shipping", and you do not need to pay any shipping fees. For example: If you purchase a long black dress worth 130 $, or a combination of jeans and a shirt with a total price of 150 $, both meet the free shipping conditions. When checking out, you only need to pay the product amount and no additional shipping fees.​
  1. Service Rights and Logistics Standards: Free Shipping has the same logistics service standards as Standard Shipping. It is also delivered by professional international logistics carriers, enjoying the same shipping safety guarantees and logistics tracking services. The shipping time is also maintained at 7-15 working days, and the service quality will not be reduced due to free shipping. We hope that through this rule, we can provide a more cost-effective shopping experience for users who purchase multiple items or high-value items. For example: If you plan to purchase multiple items for the season change, when the total price exceeds 120 $, you can not only meet your dressing needs but also save 9 $ in shipping fees directly.​
  1. Order Splitting and Shipping Fee Calculation: If you place an order for multiple products at the same time but need to ship them separately due to stock shortage of some products, we will judge whether the free shipping condition is met based on the "combined order amount" - as long as the total amount of your original order exceeds 120 $, even if the products are shipped separately, no shipping fee is required for each package. If you place orders multiple times, free shipping can only be enjoyed when the amount of a single order exceeds 120 $, and the amounts of multiple orders are not accumulated. For example: If you purchase 100 $ worth of products in your first order (needing to pay 9 $ for shipping) and 50 $ worth of products in your second order (needing to pay 9 $ for shipping), neither of the two orders meets the free shipping condition. However, if you combine the products of the two orders into one order (with a total price of 150 $), you can enjoy free shipping directly.​
3. Precautions Related to Shipping​
  1. Package Packaging and Safety Guarantee: All Codeea apparel packages use brand-customized packaging (dust bag + hard carton), with shock-absorbing and cushioning materials inside to ensure that the products are not deformed or damaged due to extrusion or collision during transportation. If the package you receive has packaging damage or product damage, you need to take photos of the package's appearance, the damaged parts, and product labels within 48 hours after signing for the package, send them to customer@codeea.com, and provide the order number and proof of receipt. We will verify the situation and provide you with a solution of reissuing the product or refunding.​
  1. Customs Clearance and Tariff Explanation: International shipping involves the customs clearance process of the destination country. Codeea will attach necessary customs clearance documents (such as a commercial invoice and product list) to the package according to the customs clearance requirements of different countries. However, the customs clearance time is not directly under our control. If the time is delayed due to adjustments in the customs policy of the destination country or package inspection, we will help you provide supplementary materials required for customs clearance (if needed, you can call the contact phone number: +86-19970265414 for consultation). In addition, some countries will impose tariffs or value-added taxes on imported products. Such fees shall be borne by you (the tariff amount is subject to the verification of the local customs). It is recommended that you understand the relevant tax policies of the destination country's customs before placing an order to avoid affecting the package receipt due to tax issues.​
  1. Address Filling and Modification: To ensure that the package is delivered accurately, you need to fill in a complete and standardized English shipping address (including country/region, city, street name, house number, postcode, and the recipient's name and phone number) when placing an order. This avoids package misdelivery or return due to an ambiguous address or missing information. If you need to modify the shipping address after placing the order, you must send an email to customer@codeea.com before the package is shipped, providing the order number, original address, and new address information. If the package has been shipped, the address cannot be modified. We appreciate your understanding.​
  1. Package Loss and Compensation: If your package is lost during transportation (the logistics information shows "shipped" but not received after more than 30 days, and the loss is confirmed by the carrier), you need to send an email to customer@codeea.com within 7 days after confirming the loss, providing the order number, tracking number, shipping addres,s and identity information. After verifying the situation, we will provide you with a choice of "full refund" or "free product reissue" (choose one), and you do not need to bear any additional fees.​
4. Shipping Service Guarantee and Consultation Channels​
Codeea always prioritizes the safety and transparency of shipping services. With the support of Shanghai Langlin E-Commerce Co., Ltd., we have established strict service standard agreements with international logistics carriers, and regularly review the logistics service quality to ensure the timeliness and safety of package transportation. If you encounter problems not mentioned above during the shipping process (such as package detention, delivery failure, inconsistent recipient, etc.), you can get assistance through the following methods:​
  1. Email Consultation: Send detailed questions to customer@codeea.com, including the order number, tracking number, problem description, and contact information. We will provide feedback on the processing plan within 1-3 working days.​
  1. Phone Consultation: Call the contact phone number: +86-19970265414 during the working hours announced on the official website to communicate directly about shipping issues. Our staff will check the real-time logistics status for you and provide a solution.​
We deeply understand that efficient and reliable shipping service is one of the important reasons for you to choose Codeea. In the future, we will continue to optimize the global logistics network, and on the basis of maintaining the transparency and simplicity of the existing shipping rules, further improve the shipping timeliness and service quality. We aim to allow every global user to easily purchase Codeea apparel without worrying about any problems with the shipping link.​
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