Terms of Service

Codeea Brand Service Policy - Global Service Commitment of the Brand Under Shanghai Langlin E-Commerce Co., Ltd.​
As the core brand elaborately built by Shanghai Langlin E-Commerce Co., Ltd. after years of dedication in the apparel field, Codeea has relied on the company's mature cross-border e-commerce operation system, global supply chain network and professional service team since its inception. It is committed to providing consumers around the world with apparel products that integrate fashionable design, high-quality texture and considerate service. We deeply understand that for users who choose Codeea, high-quality service is not only reflected in the products themselves, but also runs through every link from order placement to product delivery, and from product consultation to after-sales support. Especially against the background of global layout, in order to ensure that users in different countries and regions can enjoy a consistent and reliable service experience, we have formulated the following multi-dimensional service policy covering orders, logistics and after-sales services based on our cross-border operation experience and global user needs. With professional and efficient services, we will escort your global shopping journey.​
1. Global Order Processing Service​
  1. Order Confirmation and Information Verification: After you place an order through the official Codeea website (www.codeea.com), the system will generate an order number within 1 working day and send an order confirmation email to the email address you provided. The email includes key information such as order number, product information, shipping address and payment amount. Please check the information in a timely manner after receiving the email. If you find errors in the shipping address, product model/size, or need to modify the order content (such as adding/removing products or adjusting shipping information), please send an email to the official contact email: customer@codeea.com within 24 hours after the order is generated. Mark the email subject as "Codeea Order Modification - Order Number XXX" and clearly state the content to be modified and the correct information in the email body. After 24 hours, if the order has entered the preparation stage, the information can no longer be modified. We appreciate your understanding.​
  1. Order Preparation and Shipping Time: For regular products with sufficient stock, we will complete the preparation and delivery operations within 3-5 working days after the order is confirmed and payment is completed. If the product you purchased is a pre-order item or a special style, the preparation time will be based on the "estimated shipping time" marked on the product detail page, and we will also inform you of the preparation progress in advance via email. After the order is shipped, the system will automatically send a shipping notification email, including the tracking number, carrier information and logistics query link. You can track the order's logistics status in real time through this link.​
  1. Payment and Order Cancellation: You can complete the order payment through the international payment methods supported by the official website (the specific payment methods are subject to the display on the official website; WeChat and Alipay payment channels are not available). The order will take effect officially after the payment is successful. If you need to cancel the order, you must send a cancellation application email to customer@codeea.com before the order is shipped. The email must include the order number, your name and contact phone number (+86-19970265414). After verifying that the order has not been shipped, we will process a full refund for you within 1-3 working days. The refund amount will be returned to the original payment method. The arrival time of the refund is subject to the processing efficiency of the payment institution (usually 3-7 working days). If the order has been shipped, it cannot be cancelled directly. You can apply for a return in accordance with the return policy after receiving the product.​
2. Global Shipping Service​
  1. Shipping Scope and Carrier Selection: The Codeea brand provides global shipping services, covering many countries and regions around the world (the specific deliverable scope can be checked when placing an order on the official website; some remote areas or regions restricted by logistics policies may not be covered). We will select cooperative international logistics carriers (such as DHL, FedEx, UPS or local high-quality logistics service providers) based on your shipping address, product type and logistics time requirements to ensure that the products are delivered to you safely and efficiently. The shipping time varies in different regions. Generally, the shipping time to major European and American countries/regions is 7-15 working days, to neighboring Asian countries/regions is 5-10 working days, and to other regions is 15-25 working days. The specific time is subject to the actual logistics situation (holidays, customs clearance and other factors may cause delays in the shipping time).​
  1. Shipping Fee and Tariff Description: The global shipping fee is calculated based on your shipping address, product weight and volume. The system will automatically calculate and display the specific shipping fee when you place the order, and the shipping fee must be paid together with the order payment. Regarding tariffs, due to differences in customs policies and tax rates in different countries and regions, tariffs, value-added taxes and other related taxes may be incurred when the products are imported. Such fees shall be borne by you ("tax collect-on-delivery" mode). It is recommended that you understand the relevant policies and tax standards of the local customs before placing the order to avoid affecting the product receipt due to tax issues. If you have questions about tariffs, you can send an email to customer@codeea.com for consultation before placing the order. We will provide policy reference information within our capabilities, but we will not bear the tax disputes or product detention risks caused by customs policies.​
  1. Logistics Tracking and Abnormal Handling: After the order is shipped, you can query the logistics progress through the logistics query link in the shipping notification email or on the "My Orders" page of the Codeea official website. If you find that the logistics information has not been updated for a long time (more than 3 working days) or shows statuses such as "logistics abnormality" or "pending customs clearance", you can first consult through the official channel of the logistics carrier, or send an email to customer@codeea.com, providing the order number, tracking number and specific abnormal situation. We will help you contact the carrier to find out the reason and promote the solution to the problem. If the product is lost or damaged during transportation, you need to provide relevant evidence (such as a screenshot of logistics abnormality, photos of product damage, etc.) to customer@codeea.com within 7 days after receiving the logistics abnormality notification. We will provide you with a solution of reissuing the product or full refund based on the result of logistics liability confirmation.​
3. Product After-Sales and Consultation Service​
  1. Product Consultation Service: Before purchasing Codeea products, if you have questions about the product's fabric material, size selection, wearing and care, design details, etc., you can send an email to customer@codeea.com for consultation. The email must clearly state your questions and the product link/model you are concerned about. Our professional customer service team will provide you with a detailed answer within 1-2 working days to help you make a more appropriate purchase decision.​
  1. After-Sales Problem Handling: After receiving the product, if you find that the product has quality problems (such as factory defects, damage, inconsistent size/style with the order, etc.), or encounter problems related to wearing and care during use, you can send an after-sales consultation email to customer@codeea.com within 7 days after signing for the product. The email must include the order number, description of the product problem, photos of the problem (such as photos of the damaged part, label information, etc.), your name and contact phone number (+86-19970265414). We will verify the problem within 3 working days after receiving the email and provide you with a solution based on the type of problem: for quality problems, we can help you apply for a return and refund or free reissue; for wearing/care questions, we will provide professional guidance and suggestions.​
  1. After-Sales Communication and Feedback: During the handling of after-sales problems, we will keep in touch with you via email and inform you of the handling progress in a timely manner. If you have objections to the handling result or think there are deficiencies in the service process, you can further explain your demands in the email. We will re-review the problem and optimize the solution. Every piece of your feedback is an important basis for us to improve the service quality. We will take every after-sales communication seriously to ensure that your reasonable demands are properly resolved.​
4. Service Guarantee and Special Instructions​
  1. Product Quality Guarantee: All Codeea brand products have undergone strict quality inspections and will be delivered for sale only after meeting the relevant quality standards. We promise to provide you with genuine product guarantee. If you have doubts about the authenticity of the received product, you can send an email to customer@codeea.com to apply for authenticity verification, providing photos of product details and order information. We will help you conduct the verification and issue a verification result.​
  1. User Information Protection: We attach great importance to the security of your personal information. The personal data we collect during the service process, such as your name, contact phone number, shipping address and payment information, is only used for order processing, logistics delivery and after-sales communication, and will not be disclosed to any third party (except as required by laws and regulations or authorized by you). We will ensure the security of your information through technical means and management systems. For specific information protection rules, please refer to the "Privacy Policy" section on the official website.​
  1. Policy Update and Consultation Channel: The Codeea brand will optimize and update this service policy irregularly based on changes in global logistics policies, user demand feedback and company operation adjustments. The updated policy will be published in the "Service Policy" section of the official website as soon as possible. Orders generated after the publication will be subject to the updated policy. If you encounter problems not clearly stated in this policy during the shopping process or need to consult more details about the service, you can send an email to customer@codeea.com at any time or call the contact phone number: +86-19970265414 (answered during working hours; the specific working hours can be referred to the announcement on the official website). We will provide you with professional and patient answers.​
The Codeea brand has always believed that high-quality service is an important bridge connecting the brand with global users. With the support of Shanghai Langlin E-Commerce Co., Ltd., we will continue to improve the global service system, optimize transportation efficiency and speed up the after-sales response. We will ensure that every user who chooses Codeea, no matter which country or region they are in, can feel professional and considerate services and enjoy the beautiful experience brought by fashionable apparel.